ITSPmagazine Podcast

Radical Transparency | A Conversation With Andrew Smith | Tech Done Different With Ted Harrington

Episode Summary

In this episode of Tech Done Different, retail leadership titan, Andrew Smith, joins to discuss insights about the human element of leadership and cross-team trust.

Episode Notes

In this episode of Tech Done Different, retail leadership titan, Andrew Smith, joins to discuss insights about the human element of leadership and cross-team trust. Amongst many things, we discuss:

• why to define what "innovation" even is, as a way to bring technology and operations together
• how to break vernacular into simple, human language
• why to do good, not look good
• why the human need to feel valued leads to unpleasant behaviors like ego and speaking jargon
• the power of storytelling
• why (and how) to humanize yourself
• that you don't need to be serious to do serious work
• what it means to achieve radical transparency
• why humans are "machines of efficiency" and why that leads to bad assumptions, racial prejudices, and other bias
• how to overcome assumptions (by asking Why five times in row)

Guest
Andrew Smith, Co-founder at ThinkUncommon (@uncommonlysmith on Twitter)

Host
Ted Harrington

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Resources

Book — Retail Innovation Reframed: https://thinkuncommon.com/our-book/

For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcast

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